Privacy Policy

Effective date: 01/04/2026

At Brayas Travel, trading as Brayas Travel, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit https://brayastravel.com, contact us, or request or book our transfer services.

1. Who we are

Brayas Travel is a transfer service provider offering private airport transfer services in and around Izmir.

Data Controller:
Brayas Travel
Königsallee, Düsseldorf, Germany
Email: info@brayastravel.com
Phone / WhatsApp: +90 (531) 712 6729

2. What personal data we collect

We may collect and process the following types of personal data:

• Full name
• Email address
• Phone number
• Pickup and drop-off details
• Flight information
• Hotel or accommodation details
• Booking and reservation details
• Payment-related information (where applicable)
• Messages you send us through forms, email or WhatsApp
• Technical data such as IP address, browser type, device information and website usage data

3. How we collect your data

We collect data when:

• You fill out a contact or booking form on our website
• You contact us by email, phone or WhatsApp
• You request information about our services
• You make or attempt to make a reservation
• You browse our website and interact with cookies or analytics tools, where applicable

4. Why we use your data

We use your personal data for the following purposes:

• To respond to your questions and requests
• To arrange and manage transfer reservations
• To communicate with you about your booking
• To provide customer support
• To process payments, where applicable
• To improve our website, services and user experience
• To comply with legal and regulatory obligations
• To protect our business against fraud, misuse or security risks

5. Legal bases for processing

Depending on the situation, we process your data on one or more of the following legal bases:

• Your consent
• The performance of a contract or steps taken before entering into a contract
• Compliance with a legal obligation
• Our legitimate interests, provided these interests do not override your rights and freedoms

6. Sharing your data

We may share your personal data only when necessary and appropriate, including with:

• Drivers or operational service partners involved in your transfer
• Payment service providers
• Website hosting, email and technical support providers
• Analytics and website service providers
• Legal, regulatory or public authorities when required by law

We do not sell your personal data.

7. International data transfers

If we use service providers or systems located outside your country or outside the European Economic Area, we take reasonable steps to ensure that your personal data is protected through appropriate safeguards and contractual protections, where required.

8. Data retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including to manage bookings, meet legal obligations, resolve disputes and enforce our agreements.

Retention periods may vary depending on the type of data and the purpose for which it was collected.

9. Your rights

Depending on applicable law, you may have the right to:

• Request information about how your data is used
• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability where applicable
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at [Contact email].

10. Cookies and similar technologies

We may use cookies and similar technologies on our website. For more information, please see our Cookie Policy.

11. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure or alteration.

12. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

14. Contact us

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Brayas Travel
Email: info@brayastravel.com
Phone / WhatsApp: +90 (531) 712 6729